Please read the TERMS AND CONDITIONS thoroughly and carefully. The terms and conditions set forth below ("Terms of Use") constitute a legally binding agreement between Subidha Platform Limited and Team operating from its Dhaka Corporate Office and you. These Terms of Use contain provisions that define your limits, legal rights, and obligations with respect to your use of and participation in (i) the Subidha.app website and mobile application, including the classified advertisements, various email functions, and Internet links, and all content and Subidha Platform Limited and Team services available through the domain and subdomains of Subidha Platform Limited and Team located at Subidha Platform Limited and Team or It's Mobile Apps, and (ii) the online transactions between those users of the Product who are offering services ("Service Provider") and those users of the Product who are obtaining services ("Service User") through the Product. Subidha Platform Limited and Team is an online based marketplace that provides instant services to any kind of trouble that may occur during your daily household chores or at your working place and a trustworthy and reliable mobile-friendly digital platform for those of the aspirants and skilled freelance people who are eager to work as a remote worker and sell their best skills in the easiest possible way. All you need to do is just to do an easy profile-setup registration on the dashboard of Subidha Platform Limited and Team

Terms and Condition: Service-Provider

It is to declare that once you are done with the easy profile-setup step, you hereby, do acknowledge that you are liable to follow each and every pinpointed rules and regulations established by the governing body of Subidha Platform Limited and Team. You have to stick to the manners provided by Subidha.app and cannot in any break or violate any of the rules otherwise Subidha Platform Limited and Team will be liable to ban or terminate your account immediately and permanently. Terms and Conditions to be followed:
1. Subidha Platform Limited and Team will rate a Service-Provider’s overall performance on a scale of 5. The performance rate will be measured as per the ratings given by Service-Users. If the evaluation or performance rate of a Service-Provider gets below 2.5 in any way, Subidha Platform Limited and Team will immediately suspend the account of that respective Service-Provider. So, work hard and put in the best effort!

2. Every Subidha Platform Limited and Team Service-Provider has to attend their weekly reporting day and pay weekly service charges consolidated as 17.5% of net earnings in a week. If a Service-Provider fails to pay their due charges for two (2) consecutive weeks, Subidha Platform Limited and Team may impose a termination on the user’s account, and the termination may eventually turn into permanent ban, only if the Service-Provider fails to pay due amount on the third (3rd) week.The account termination or permanent ban can be withdrawn if the service-provider submit valid causes of delay before the governing body of Subidha.app followed by a formal meeting session.

3. Subidha Platform Limited and Team always warns Service-Providers only to provide that specific service for what the Service-Provider is hired by a Service-User. If any Service-User makes an agreement of having completed a specific number of services but requesting or forcing for more than the agreed number, as a Service-Provider, you are requested to record the extra services on the Subidha Platform Limited and Team dashboard instantly for your payment security. Otherwise, Subidha Platform Limited and Team will not assist you in any further steps if you face a betrayal.

Terms and Conditions: Service-User


1. Subidha Platform Limited and Team will not be liable for any kind of unexpected experience (e.g. Theft, Robbery, Physical or Sexual Assault, Murder, Rape and all sorts of mischievous incidents) from any Service-Provider's bad manners and unacceptable behavior full of inconsistency.
2. Subidha Platform Limited and Team, in any way, will not be liable for the loss of goods or damages to any manufacturing parts/products; even though on/after the presence of Service-Provider. Subidha.app would like to advise you to always keep the valid documents to justify any claim.
3. Subidha Platform Limited and Team also advises and encourages you to instantly notify any sort of damaging reports or Goods-lost report right on the presence of Service-Provider (if you have any say against the Service-Provider) so as to the executive wing of Subidha Platform Limited and Team can immediately resolve any issue.

Membership and Accessibility


1. LICENSE TO ACCESS Subidha Platform Limited and Team hereby grants you a non-exclusive, revocable license to use the Website, Apps, or its services as set forth in the Terms and Conditions; provided, however, that (i) you will not copy, distribute, or make derivative works of the Website, Apps or its services in any medium without Subidha Platform Limited and Team's prior written consent; (ii) you will not alter or modify any part of the Website, Apps, or its services; and (iii) you will otherwise act in accordance with the terms and conditions and in accordance with all applicable laws.
2. MEMBERSHIP ELIGIBILITY CRITERIA Use of the Services is available only to individuals who are at least Subidha Platform Limited and Team years old and can form legally binding contracts under applicable law. You represent, acknowledge, and agree that you are at least Subidha Platform Limited and Team years of age, and that: (a) all registration information that you submit is truthful and accurate, (b) your use of the Website, Apps and Services offered through this Website, Apps do not violate any applicable law or regulation. Your Account may be terminated without warning if we find out that you are under the age of Subidha Platform Limited and Team or that you are not complying with any applicable laws, rules, or regulations. You acknowledge and agree that you will comply with the following policies:
You will provide true, accurate, current, and complete information when creating your Account and you will maintain and update such information during the term of this Agreement so that it will remain true, accurate, and complete.
You will not use any automated system, including but not limited to, "robots," "spiders," "offline readers," "scrapers," etc., to access the Website for any purpose without Subidha Platform Limited and Team's prior written approval.
You will not in any way take any sort of third-party malware/device assistance that transmits more request messages to the Subidha.app's servers, or any server of a Subidha Platform Limited and Team's subsidiary or affiliate, in a given period of time than a human possibly can produce in the same period by using a conventional online web browser to disrupt, damage, or gain unauthorized access to Subidha.app’s computer system or server network.
You will not recruit, solicit, or contact in any form Subidha Platform Limited and Team’s for employment or contracting for a business not affiliated with Subidha.app without express written permission from Subidha Platform Limited and Team.
You will not take any action that (i) unreasonably encumbers or, in Subidha Platform Limited and Team's sole discretion, may unreasonably encumber the Services' infrastructure; (ii) interferes or attempts to interfere with the proper working of the Service or any third-party participation in the Product; or (iii) bypasses Subidha.app's measures that are used to prevent or restrict access to the service.
You will commit not to collect or harvest any personally identifiable data, including without limitation, names, or other Account information, from the Website, nor to use the communication systems provided by the Website for any commercial solicitation purposes.

Subidha Platform Limited and Team

Subidha Platform Limited and Team reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms and conditions, and any other documents incorporated by reference herein for complying with the legal and regulatory framework and for other legitimate business purposes, at any time, and Subidha Platform Limited and Team will post the amended Terms and conditions at the domain of Subidha Platform Limited and Team/terms-and-condition. It is your responsibility to review the Terms and conditions for any changes frequently. Your use of the services following any amendment of the Terms and conditions will signify your assent to and acceptance of any revised Terms of Use. If you are not likely to agree to abide by these or any future Terms of Use, please do not use or access the services.
3. ADDITIONAL POLICIES Your access to, use of, and participation in the Services are subject to the Terms and Conditions and all applicable Subidha Platform Limited and Team regulations, guidelines, and additional policies that Subidha Platform Limited and Team may set forth from time to time, including without limitation, a copyright policy, and any other restrictions or limitations that Subidha Platform Limited and Team publishes on the Website. You have to agree to comply with the Additional Policies and your obligations thereunder at all times. You hereby declare that if you fail to adhere to any of the terms and conditions of this Agreement, we may terminate your account at any time without making any prior notice to you as well as initiate appropriate legal proceedings, if necessary.

Member Conduct

You will not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, or software, to any part of the Website, Apps or its services, including your profile, the posting of your desired Service, or the posting of any opinions or reviews in connection with the Website, Apps or its Service, the Service User that:
misrepresents the source of anything you post, including impersonation of another individual or entity or any false or inaccurate biographical information for any Subidha Platform Limited and Team’s; provides or creating links to external sites that violate the Terms and Conditions; is intended to harm or exploit any individual under the age of 12+ in any way; is designed to solicit, or collect personal information of any Minor, including, but not limited to, name, email address, home address, phone number, or the name of his or her school;
takes over anyone's privacy by attempting to harvest, collect, store, or publish private or personally identifiable information, such as names, email addresses, phone numbers, passwords, account information, credit card numbers, home addresses, or other contact information without their willing consent;
contains falsehoods or misrepresentations that might bring defame to Subidha Platform Limited and Team or any third party;
is pornographic, nudity, harassing, hateful, illegal, obscene, defamatory, slanderous, threatening, discriminatory, racially, culturally, or ethnically offensive; incites, advocates, or expresses pornography, obscenity, vulgarity, profanity, hatred, bigotry, racism, or gratuitous violence; encourages conduct that would be considered a criminal offense or violate any law; promotes racism, hatred or physical harm of any kind against any group Or individual; contains nudity, violence or inappropriate subject matter; or is otherwise Inappropriate;
contains or promotes an illegal or unauthorized copy of another person's copyrighted work, such as pirated computer programs or links to them, or any other item that copy, display, use, perform, or distribute which infringes on another's copyright, intellectual property right, or any other proprietary right;
contains any type of "junk mail", "spam", "chain letters", "pyramid schemes", "affiliate marketing", or unsolicited commercial advertisement;
contains advertising for discount cards, credit counseling, online surveys or online contests;
distributes or contains viruses or any other technologies that may harm Subidha.app or property of Subidha.app users;
contains links to commercial services or websites,
advertises or invites any business not related to or appropriate for the Website

NO DISCRIMINATION

Discriminatory Postings Subidha Platform Limited and Team Bangladesh laws prohibit any preference, limitation, or discrimination based on race, color, religion, sex, national origin, age, handicap, or other protected class. Subidha.app will not knowingly accept any Posting which is in violation of the law. Subidha.app has the right, in its sole discretion and without prior notice to you; to immediately remove any posting that discriminates or is in any way in violation of any law.

PROHIBITIONS WITH RESPECT TO SERVICES

While using the Website, you will not:
post content in any inappropriate category or areas on the Website;
infringes any laws, third-party rights, Account Policies, or any provision of the Terms of Use, such as the prohibitions described above;
fail or make any delay to deliver payment for Services purchased by you, unless the Service Provider has materially changed the description of the Service description after you negotiate an agreement for such Service, any typographical error is made, or you cannot authenticate the Service Provider's identity;
circumvent or manipulate our fee structure, the billing process, or fees owed to Subidha Platform Limited and Team; post false, inaccurate, misleading, defamatory, or libelous content;
take any action that may undermine the feedback or rating systems (such as displaying, importing, or exporting feedback information off of the Website or using it for purposes unrelated to the Website);

FEEDBACK

As a participator in the Website, Apps, or its product, you agree to use careful, prudent, and good judgment when leaving Feedback for another user. The following actions embed inappropriate uses of Feedback: (a) threatening to leave negative feedback for another user unless that user provides services not included in the real attachment or disagreed to as part of the Service to be provided; (b) leaving Feedback in order to make the Service Provider or Service User appear better than he or she genuinely is or was, and (c) including such conditions in an Offer or Want that restrict a Service Provider or a Service User from leaving Feedback.
1. Sanctions for Inappropriate Use of Feedback. Violating any of the above-referenced rules in connection with leaving Feedback by both Service Provider and Service User, Subidha Platform Limited and Team, in its sole discretion, may take any of the following actions: (i) cancel your Feedback or any of your Postings from the website; (ii) put limitation on your Account privileges; (iii) suspend your Account; and/or (iv) decrease your status earned via the Feedback page.
2. Reporting Inappropriate Use of Feedback. You may contact Subidha.app regarding any inappropriate use of Feedback via-email.
3. Resolving Disputes in Connection with Feedback. In terms of resolving any dispute between users of the Website concerning Feedback, Subidha Platform Limited and Team will be the final arbiter of such dispute. Furthermore, in the event of any dispute between Users of the product concerning Feedback, Subidha.app has the right, in its sole and absolute direction, to remove such feedback or carry out any action it deems reasonable without incurring any liability therefrom. The precedents lists of prohibitions provide examples and are not complete or exclusive. Subidha.app reserves the right to:
(a) Terminate your access to your Account, your ability to post to this Website and
(b) refuse, delete or remove, move or make any changes to the content, in whole or in part, of any Postings; with or without cause and with or without notice, for any reason or no reason, or for any action that Subidha Platform Limited and Team determines is inappropriate or disruptive to this Product or to any other user of this Product and/or Services. Subidha.app reserves the right to restrict the number of emails or other messages that you are allowed to send to other users to a number that Subidha.app deems appropriate in Subidha Platform Limited and Team's sole discretion. Subidha Platform Limited and Team may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at Subidha.app's discretion, Subidha.app will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Product or on the Internet. Subidha.app does not and cannot review every Posting posted to the Website. The following prohibitions do not require Subidha.app to monitor or remove any Postings or other information submitted by you or any other user.

Rules for SERVICE USERS

Subidha Platform Limited and Team
(a) Practice to purchasing or using a Service without paying;
(b) agree to purchase a Service when you do not meet the Service Provider's terms as outlined in the Posting or show interest to purchase a Service with the intention of disrupting a Posting, or
(c) Misuse any options made available now or in the future by Subidha.app in connection with the use or purchase of any Service Subidha Platform Limited and Team If a Service User violates any of the above-referenced rules in connection with his or her Posting, Subidha Platform Limited and Team, in its sole discretion, may take any of the following actions:
(a) Revoke the Posting;
(b) Limit the Service User’s Account privileges;
Suspend the Service User's Account; and/or
(d) Decrease the Service User's status earned via the Feedback page.

Disclaimer and Warranties for Service Users


1. Subidha Platform Limited and Team warranty does not extend to any spare parts used in the completion or delivery of the service provided by the service provider. The service users can purchase the required shared parts on their own or engage the service provider to acquire the spare parts. In any case, Subidha Platform Limited and Team will not be liable for the quality or price of the spare parts, only, if the Subidha Platform Limited and Team buys necessary spare parts from any third-party vendors of Subidha Platform Limited and Team. Otherwise, Subidha Platform Limited and Team will bear all responsibilities for any kind of deficiency in product quality or in pricing. Subidha Platform Limited and Team
2. For Pack and Shift, Home Appliance, Phones, Laptop, and other electronic gadgets, it is the service user's responsibility to sign the agreed list of the final order list provided by the Service Provider. Unless the Service User can produce a final order list signed by the Service Provider, Subidha.app will not take any responsibility for settling the dispute between the Service User and the Service Provider. Subidha.app especially encourages Service Users to clearly mention details of any item handed over to the Service Provider or his representatives in the final order list to avoid any confusion or misunderstanding.
3. MARKETPLACE DISCLAIMER AND RESPONSPONSIBILITY: Subidha Platform Limited and Team is a marketplace where service users can find different service providers offering their services at various prices. The Service Providers are directly responsible for the quality of service as per order specifications provided by the service users. All Service Users placing orders through Subidha.app are responsible for clarifying the requirements and expectations with individual Service Providers at the time of processing orders. Subidha.app is not reliable for the quality of service or any non-performance by service providers after the order has been placed.
4. DISPUTE SETTLEMENT TIMELINE: Subidha Platform Limited and Team aims to settle any dispute within 2 days of raising the complaint. Here Subidha Platform Limited and Team will play the role of a marketplace to resolve the dispute between Service User and Service Provider. If the stakeholders fail to respond to Subidha Platform Limited and Team's proposal or communication regarding dispute settlement within 2 days, Subidha.app has the right to resolve the dispute if it sees fit.
5. DISPUTE COVERAGE: However, under certain circumstances, Subidha Platform Limited and Team can choose to compensate the platform users for poor service delivery by Service Providers. The extent of this compensation is limited to 10% of the order value or BDT 5000 whichever is lower. This compensation will be provided in the form of a free future service coupon against the dispute case. The decision will be taken by the Subidha.app support management team after proper investigation of the dispute. Service User has to raise a claim within the warranty period concerning the type of service. Any claim raised after the warranty period will be treated as a new order.

Copyright Infringement

Subidha Platform Limited and Team has high regard for intellectual property and expects the same level of standard to be employed by its users. Subidha Platform Limited and Team may, in appropriate circumstances and at its discretion, terminate the Account or prohibit access to the Website of users who infringe upon the intellectual property rights of others. If you believe that your work has been copied and posted on the Website in a way that constitutes copyright infringement and/or trademark infringement, please send the following information to us.
proper proofs of the copyrighted work claimed to have been copyrighted, or if multiple works at a single online site are covered by a single notification, a representative list of such works at that site;
Identification of the material that is claimed to be violating and that is to be removed or access to which is to be disabled at the Website, and information reasonably sufficient to permit Subidha.app to locate the material.
a written testimony that you have a solid belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
valid information eligible to permit Subidha.app to contact you as the complaining party, such as an address, telephone number, and, an electronic mail address at which you may be contacted;
a digital or tangible signature of the person authorized to regulate on behalf of the owner of an exclusive property that is allegedly infringed; and
A statement of yours, made under penalty of violation, that the information in your report is accurate and that you are the owner of the exclusive right to regulate on the behalf of the owner of the exclusive right. A statement, made by you consisting of the foregoing points, is referred to herein as the "Notice." Only the intellectual property rights owner is permitted to report potentially infringing items through Subidha.app's reporting system set forth above. If you are not the property rights owner, you should contact the intellectual property rights owner and they can choose whether to use the procedures set forth in these Terms and Conditions.

Termination of Website


1. MODIFICATION OF WEBSITE: Subidha Platform Limited and Team reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Product (or any part thereof) with or without notice and in its sole discretion. You admit that Subidha.app will not be responsible to you or to any third party for any modification, suspension, or discontinuance of Subidha.app services.
2. TERMINATION BY SUBIDHA.APP: You hereby acknowledge and agree that Subidha Platform Limited and Team, in its sole and absolute discretion, has the right (but not the obligation) to delete, terminate, or deactivate your account, block your email or IP address, do cancellation of the Website or otherwise terminate your access to or participation in the use of the Website (or any part thereof), or remove and discard any Submitted Content on the Website ("Termination of Service"), immediately and without notice, for any reason, including without limitation, Account inactivity or if Subidha Platform Limited and Team believes or has reason to believe that you have violated any conduct of the Terms and Conditions.
3. TERMINATION BY YOU: You may cancel your use of the Website or terminate the Terms of Use with or without cause at any time.
4. EFFECT OF TERMINATION: Upon termination of your Account, your right to participate in the Website, including, but not limited to, you’re right to offer or purchase Services and your right to receive any fees or compensation, including, without limitation, referral discounts, incentive bonuses, or other special offer rewards, will automatically be terminated. You admit that your right to receive any fees or compensation hereunder is conditional upon your proper use of the Website, your adherence to the Terms and Conditions, and your permitted participation in the Website. In the event of Termination of Service, your Account will be disabled and you may not be granted access to your Account or any files or other data contained in your Account. Nevertheless, the foregoing, residual data may remain in the Subidha.app system. Unless Subidha Platform Limited and Team has previously cancelled or terminated your use of the Website (in which case subsequent notice by Subidha Platform Limited and Team shall not be required), if you provided a valid email address during registration, Subidha Platform Limited and Team will notify you via email of any such termination or cancellation, which shall be effective immediately upon Subidha Platform Limited and Team's delivery of such notice. Upon termination of Service, the following shall occur: all licenses granted to you hereunder will immediately terminate; and you shall promptly destroy all copies of Subidha.app Data, Marks (as defined below), and other content in your possession or control. You further acknowledge and agree that Subidha Platform Limited and Team will not be liable to you or any third party for any termination of your access to the Website. Upon Termination of Service, Subidha Platform Limited and Team retains the right to use any data collected from your use of the Website for internal analysis and archival purposes, and all related licenses you have granted Subidha Platform Limited and Team hereunder will remain in effect for the foregoing purpose. In no event is Subidha Platform Limited and Team obligated to return any Submitted Content to you. You agree to compensate and hold Subidha Platform Limited and Team, and its officers, managers, members, affiliates, successor, assigns, directors, agents, Service Provider's, suppliers, and employees harmless from any claim or demand, including reasonable solicitor's fees and court costs, made by any third party due to or arising out of the Termination of Service.

Subidha Platform Limited Fees & Refund Policy


1. FEES INCURRED BY SERVICE USERS: Joining Subidha Platform Limited and Team, opening an Account, viewing posted Services is free. Subidha.app currently does not charge Service Users for transactions completed on the Subidha.app Product between Service Users and Services Professionals. However, Subidha.app reserves the right to charge a fee to Service Users in the future on a per-transaction basis or in any other manner, and reserves the right to do so in its sole discretion. Changes to this Fee Policy are effective after Subidha.app has provided you with thirty (30) days' notice by posting the changes on the Terms & Condition If appropriate, you agree to pay all fees or charges to your Account based on Subidha.app's fees, charges, and billing terms then in effect. If you do not pay on time or if Subidha Platform Limited and Team cannot charge your credit card, any payment gateway, or other payment methods for any reason, Subidha Platform Limited and Team reserves the right to suspend or terminate your access to the Website and Account and terminate these Terms and Conditions. You are expressly agreeing that Subidha Platform Limited and Team is permitted to bill you for the applicable fees, any applicable tax, and any other charges you may incur, only applicable, if you make any use of this Website, and the fees will be billed to your credit card, a payment gateway or other payment method designated at the time you make a purchase or register for a fee-based service. If you disable your Account at any time, you will not receive any refund. If you have a balance due on any account, you agree that Subidha Platform Limited and Team may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees. Subidha Platform Limited and Team reserves its right to initiate appropriate legal proceedings, if necessary, in its sole discretion, to recover such outstanding amounts.
2. REFUND POLICY: Service fees provided by Client to Service Provider or Subidha Platform Limited and Team are final and non-refundable. But in some cases Subidha.app support management team can make some decisions if any investigation report find any issues like
1. The client fully paid for a certain job but the job canceled due to other issues.
2. Job has been served and the customer cleared the bill. But dispute arises within the warranty period
3. The client paid in advance but the job served in less amount. In case of a refund, Subidha Platform Limited and Team promo code will be provided to customers for availing services.
3. TAXES: You can make sense that we are acting solely as an intermediary for the collection of rents and fees between a Service User and a Service Provider who chooses to enter into an Agreement for Service. Since state and local tax laws vary significantly by locality, you understand and agree that you are solely responsible for determining your own tax reporting requirements in consultation with tax counselors and that we cannot and do not offer tax advice to either hosts or guests. Further, you understand that Subidha.app will not be responsible or liable in any manner in relation to the tax liability of a Service User or a Service Provider.

Dispute Resolution

If a dispute arises between you and Subidha Platform Limited and Team, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Accordingly, you and Subidha.app hereby agree that we will resolve any claim or controversy at law and equity that arises out of the Terms and Conditions or the Website in parallel to this Section O or as we and you otherwise agree in writing. Before resorting to the filing of a formal lawsuit, we strongly encourage you to first contact us directly to seek a resolution via email or call at our call center. The dispute will be resolved through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
1. GOVERNING LAW: The Terms of Use will be governed in all respects by the laws of Bangladesh and any legal proceeding arising out of this Agreement will occur exclusively in the courts located in Dhaka, Bangladesh.

Advertisements

Aspects of the Website and other Subidha Platform Limited and Team services may be supported by advertising revenue. As such, Subidha.app may display advertisements and promotions on the service. The manner, mode, and extent of advertising by Subidha.app on the Website are subject to change and the appearance of advertisements on the Website does not necessarily imply endorsement by Subidha.app of any advertised products or services. You agree that Subidha.app shall not be responsible or liable for any loss or damage of any sort incurred by you as a result of any such dealings or as the consequence of the presence of such advertisers on the Website.

FRAUDULENT PROTECTION POLICY

To implement a safe and secure web-solution experience, we regularly monitor transactions for fraudulent activity. In case of detecting any suspicious activity, Subidha.app reserves the right to cancel all past, pending, and future Subidha Platform Limited and Team for any respective service without any liability. Subidha.app also reserves the right to revoke, refuse or cancel Subidha Platform Limited and Team in scenarios like inaccuracies in the charges of services on the website and service unavailability. We may also be needing additional verifications or information before accepting any Service-Request. We will surely contact you if all or any portion of your Subidha Platform Limited and Team is canceled or if additional information is required to accept your request. Any promotional token or voucher used for the canceled Subidha Platform Limited and Team may not be refunded. If a Service User violates any of the below-referenced rules, it will be taken as Fraudulent activity and Subidha Platform Limited and Team, in its sole discretion, may take any of the following actions immediately, including
(a) Cancel the Posting/Service-Request;
(b) Suspend/Limit the Service User's Account privileges;
(c) Necessary Action as per Country’s Rules and Regulations;
(d) Necessary actions as per company’s policies.
1. User Provide Wrong Information while creating an account or placing orders including below points but not limited to Name, Mobile Number, Address, Pic.
2. User Reproduce Submitted Documents
3. Misuse of another customer Phone/Email.
4. User uses invalid email and phone no
5. Using any special voucher not tagged to the email ID/phone number used.
6. User at any point of time copy, alter, modify, or distribute any part of the Subidha.app Product (including Website, Apps but not limited to) in any medium.
7. User uses any automated system, including but not limited to, "robots," "spiders," "offline readers," "scrapers," etc., to access the Website for any purpose without Subidha Platform Limited and Team's prior written approval.
8. Users transmits more request messages to the Subidha.app servers, or any server of a Subidha.app subsidiary or affiliate, in a given period of time than a human can reasonably produce during the same period by using a conventional online web browser.
9. User Post any message, information which is against the Country's any rules & regulations.
10. Customer refuses to pay for an order
11. The user or its representative not showed up or not communicated while delivering the requested service
12. Users use different people's identities to avail of service.
13. User demand and strict on refund/solution which is not justified or illogical by Subidha Platform Limited and Team
14. The same user carries multiple identities to create an account or place order.
15. Users misuse any system BUG.
16. Users order the same service multiple times on the same day or within the shortest period.
17. Users use the same promo code multiple times on the same day or within the shortest period.
18. Users refer to another user at the same location.
19. Multiple User order service at the same location on the same day.
20. User fails to provide adequate documents when required
21. Customer is directly involved in the snatch and run for any service

Promo Code Policy:


1. Promo codes can be applied within the offered time period.
2. Any of the services under a certain promo code must be served within the offered timeline.
3. No promo code can be used after the promotional time period.
4. A customer has to take certain services under a promo code within 7 days.
5. If a service category has been changed then the promo code will be invalid for the new service.
6. Promo code will be valid if the Line item changed under the same service category.

Job Avail Policy:


1. Service needs to avail as scheduled time requested by the Client.
2. If the User needs to reschedule Service time, thus the user has to confirm two hours before the scheduled time to Service Provider.
3. If reschedule was not communicated or canceled and service before 2 hours of service schedule, thus Cancellation charge or minimum service charge will be applicable.
4. This charge will be applicable due to Service Providers service time loss and transportation cost.

Reschedule Policy:


1. A service can't be rescheduled before two hours of service.
2. The minimum service charge will be added with the original service charge if rescheduled before 2 hours of the service schedule.

Cancellation Policy:

If customers cancel any service before two hours of service schedule time then the cancellation charge is applicable.

Notice from Subidha.app as it is Subidha Platform Limited

Subidha platform limited reserves all the rights to change any type of policy or terms any time. If you have any question you can always contact at [email protected]


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